For example, my DSLR crapped out on me the other day. I was really upset because that thing was stinkin' expensive and also because we have an upcoming vacation where I NEED a nice camera. I took the camera into Best Buy where it was still under warranty and the guy said they would send it off, but there was usually a 14 day turnaround.
He said there are two possibilities of what could happen:
1. Sony fixes the camera and sends it back.
2. Sony contacts the store and says the camera is either too expensive to fix or they no longer have the parts to fix it and authorizes a replacement camera for me to pick out.
I bet you can guess the one I'm secretly (or not so secretly now!) hoping for! :)
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